How can I unsubscribe from your email newsletters? At the bottom of our newsletters is a "Unsubscribe" link. Clicking it immediately removes your email from the list. Nothing more is needed. You may be asked to take a short survey after unsubscribing, but completing it is optional. You are already unsubscribed when the survey opens.
How do you get email addresses? We never purchase email lists. Our corporate policy is very strict about aquiring email addresses. One way is, of course, for you to sign up for the newsletters. Another is to enter one of our give-aways sponsored by us or a partner. In these cases, the terms and conditions will inform you that the address will be added to our newsletter file. However, you may unsubscribe anytime.
Do your retail stores carry the same products as the Web site and the catalog? While our retail stores offer the widest variety of products, many of these products are also offered on our Web site and through our catalog. When you shop online, our bazaar without borders brings a host of extraordinary foods, gifts and kitchenware that are exclusive to our Web customers. If I order online or by telephone from the catalog, can I pick up my order at one of the retail stores? All items are shipped from either our fulfillment center in Wichita, Kansas, our wine warehouse in Napa, California, or directly from our purveyors. However, you may call any of our retail stores directly to order any products they carry, which they will ship or hold for you to pick up in person. For the addresses of our retail stores, see Store Locations. Where can I find a DEAN & DELUCA store phone number or address? See Store Locations for the telephone numbers and addresses of all of our stores. Do you have a wedding registry? We are planning for a Web wedding registry in the future. At the moment, we do have an in-store registry service. Please call 800.999.0306 for more information. How do I purchase a gift card online? To purchase a gift card online, click here. We will send the gift card via UPS Ground service in a handsome mailer with your personal message and our latest catalog. The shipping charge for gift cards is free, regardless of gift card amount. Credit cards are not charged until your order ships, and at that time, the correct amount for shipping is charged. How can I redeem my gift card? You can redeem a gift card on our Web site, by phone, by mail, or in person at our retail stores. On the Web site, the gift card number and 3-digit access code will be entered under the Payment Information section of checkout. By mail: Enter the gift card number under the Payment Section of the Mail Order Form. Mail your Order Form to Dean & DeLuca Catalog Center, 4115 E. Harry, Wichita, KS 67218. By phone, please provide the gift card number at time of Payment. In person: Simply present it when you make a purchase at any of our retail stores. For more information, please call our Customer Service Center at 877.826.9246. To obtain account balance, click here. Do you gift wrap? Our DEAN & DELUCA gift box is available for $8 per item with a gift purchase only. How can I order a custom gift basket? You can use our new Create Your Own Gift Basket tool. It will allow you to choose a vessel and fill with items that you personally choose. You may also call our New York City retail store at 800.999.0306 or our St. Helena, California retail store at 877.332.6946 and ask for assistance with a gift basket. How do I order online using catalog numbers? Product numbers in our catalog and on our Web site are the same. You may enter the item number of your catalog selection into any Search box on our site to locate a product. Then, order the product with a click of the order button that appears on every product page. You may also simply enter the catalog number into our search feature to find your product. Can I place an order now and have it delivered at a later date? Yes. We can hold an order for delivery on the date you specify. However, in order to maintain our standards of freshness and to guarantee the availability of the product, we are unable to hold orders more than two weeks. When you order online, you can specify a later ship date during checkout. You may also request this service if you place your order by telephone with our Contact Center, 800.221.7714. If you are shipping to one address and would like part of the order shipped right away, and part in the future, you may request this service if you place your order by telephone with our Contact Center, 800.221.7714. What forms of payment do you accept? For your convenience, we accept Visa, MasterCard and American Express, when you order online, over the phone or by catalog. We also accept checks or money orders. If you place the order by phone and wish to pay by check or money order, we can put your order on hold until we receive your payment in the mail. How is sales tax calculated? There is no sales tax on products shipping to states where we do not have a retail location. Sales tax applies to nonfood items in California and District of Columbia. Sales tax applies to non-food items and shipping charges in New York. Sales tax applies to all items, including food and shipping, in Kansas and in North Carolina. How do I use a promotion code? While checking out, there is a Promotional Code box in the bottom of the Shopping Cart. Simply enter your code and click “Apply.” Please note that customers may only use one promotional code per order. Can I include multiple products in the same gift box? Yes. When checking out a link will appear next to eligible items in your shopping cart asking if you would like to bundle them in a gift box. Click on this link to select products in your cart that you would like to group together.
