Questions regarding ordering online? Please review the following information. We also have additional Shipping information.
Although we are usually able to ship your order on the same day, occasionally, tremendous demand will deplete our stock of a particular product. If this is the case, the item will be placed on backorder and we will notify you via email. If you would like to receive the item when it becomes available, your credit card will be charged for the item only when it is shipped, and you will not incur additional shipping charges.
Please note that prices on deandeluca.com are subject to change without notice.
The noted sales tax will be added to orders shipped to these states.
We are confident you will love your selection. If for any reason you wish to send it back, we accept returns within 30 days of receipt of the package.
Return the product to the address below via UPS or Parcel Post (please keep your receipt should you need to track your package). Remember to insure it for full value. Be sure to complete the return form on the back of the invoice and include it with your package. Please note that all components of a gift set or collection must be returned.
We regret that shipping and handling charges are non-refundable. Shipping and handling charges will be applied to all exchange orders. If a product is damaged or defective, its replacement will be shipped free of charge.
DEAN & DELUCA
Returns Department
P.O. Box 2259
Wichita, KS 67201
For your convenience, we also accept returns and exchanges of items purchased at deandeluca.com or through our catalog at any of our retail locations.
If you have questions about our return policy or the return of perishables, please contact our Customer Assistance Department at 800.221.7714, or e-mail us at atyourservice@deandeluca.com
Orders may be cancelled with advance notice. If you wish to cancel a recently placed order, we will do everything possible to honor your request; however, if the order has begun its journey through the shipping process, it cannot be canceled or revised. If your order has already entered the shipping process, we will gladly accept your return of any non-perishable items (please see the return policy).
Your personalized message will be enclosed with each gift order. We withhold enclosing our catalog when delivering items specified as gifts.
It may be necessary to substitute a similar item of equal or greater value within a gift collection in order to meet your requested delivery date.
For custom gift baskets, please call our New York store at 800.999.0306. Or visit our gift basket creator online.
See gift cards in the shopping section of Frequently Asked Questions.
Check your Gift Card Balance
To learn more about DEAN & DELUCA Corporate Gifts e-mail us at corporate@deandeluca.com or call a representative at 800.221.7714. You may also sign up to receive a Corporate Gifts catalog here
Use of this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. You may return this product for a full refund within 30 days of receipt, if you wish. You may also obtain a list of each brand of leaded crystal tableware for which the same warning is given.
CUSTOMER SERVICE 800 221 7714 OR
EMAIL
Copyright © 2008 Dean & DeLuca
