Skip Navigation Links Home > Customer Care >



Updated July 2011

Questions regarding ordering online? Please review the following information. We also have additional Shipping information.



Although we are usually able to ship your order on the same day, occasionally, tremendous demand will deplete our stock of a particular product. If this is the case, the item will be placed on backorder and we will notify you via email. If you would like to receive the item when it becomes available, your credit card will be charged for the item only when it is shipped, and you will not incur additional shipping charges.

Please note that prices on are subject to change without notice.


Returns and Exchanges


We are confident you will love your selection. If for any reason you wish to send it back, you may return it for a replacement, gift card or refund. We accept returns within 30 days of receipt of the package.


1. Complete this form and enclose it with the product(s) to be returned.

2. When returning product(s), please wrap them in sturdy packaging to prevent damage in transit.

3. Return the package to the address below via your preferred delivery method. Please keep your receipt should you need to track your package.

4. Please remember to insure your package since we cannot be responsible for lost or damaged merchandise.

5. Exchanges and returns will be processed upon receipt of your package. Please allow for longer processing time during holiday periods.

6. Orders placed by credit card will be refunded to the credit card used at time of purchase. Orders placed by gift card, check or money order will be refunded to a gift card.

7. We regret that shipping and handling charges are non-refundable. Shipping and handling charges will be applied to all exchange orders unless the product(s) were received damaged or defective.

8. Retail purchases without a receipt will be refunded store credit only.

Returns Department
2526 E. 36th Circle North
Wichita, KS 67219

For your convenience, we also accept returns and exchanges of products purchased at or through our catalog at any of our retail locations. Please contact or call 800.221.7714800.221.7714 to arrange a store return.

If you have questions about our return policy or the return of perishables, please contact our Customer Assistance Department at 800.221.7714800.221.7714, or e-mail us at


Cancellation Policy

Orders may be cancelled with advance notice. If you wish to cancel a recently placed order, we will do everything possible to honor your request; however, if the order has begun its journey through the shipping process, it cannot be canceled or revised. If your order has already entered the shipping process, we will gladly accept your return of any non-perishable items (please see the return policy).

Gift Orders

Your personalized message will be enclosed with each gift order. We withhold enclosing our catalog when delivering items specified as gifts.

It may be necessary to substitute a similar item of equal or greater value within a gift collection in order to meet your requested delivery date.
For custom gift baskets, please call our New York store at 800.999.0306800.999.0306. Or visit our gift basket creator online.


Gift Cards

See gift cards in the shopping section of Frequently Asked Questions.

Check your Gift Card Balance

Corporate Gifts

To learn more about DEAN & DELUCA Corporate Gifts e-mail us at or call a representative at 800.221.7714800.221.7714. You may also view the latest Corporate Gifts catalog here


***PROP 65 WARNING REGARDING SHIPMENTS OF LEADED CRYSTAL TO CALIFORNIA Use of this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. You may return this product for a full refund within 30 days of receipt, if you wish. You may also obtain a list of each brand of leaded crystal tableware for which the same warning is given.