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Shipping
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When you order products from DEAN & DELUCA you can be assured we will ship your merchandise with the utmost care. We use only the best shipping processes to deliver products that are fresh and simply superb right to your door. Please check the information below to review our shipping policies.

 

Please check all addresses carefully. DEAN & DELUCA guarantees delivery only to the addresses that we are provided with. If we are unable to deliver the package, we will return your order to our distribution center. If the product arrives in good condition, we can send the package back out to you and charge you only the shipping and handling. If the product does not arrive in good condition, you will be responsible for the charges of a new order.

 

Shipping Options

All items are shipped from our fulfillment center in Wichita, Kansas, our wine warehouse in Napa, California, or directly from our purveyors. We strive to ship orders within 24 hours of being placed. Delays may occur due to weather, availability or other circumstances. The shipping process for each location is as follows:


For items shipped from our fulfillment center:

For ground shipping, orders placed by Friday at 3:00 p.m.  CST will ship that day.  Orders shipping via ground shipping will arrive within 5 - 10 business days.

For overnight delivery (both regular and early a.m.), orders placed by Thursday at 3:30 p.m. CST will ship that day. Orders placed after that will ship the following Monday.

For overnight delivery on Friday, customers can choose Saturday delivery for orders placed by Friday at 3:30 p.m. CST.

UPS requires a signature for delivery to an apartment and someone must be present to accept the delivery with a signature unless otherwise requested.

Orders containing perishables, placed between 3:00 p.m. CST Thursday and 3:00 p.m. CST Monday, will ship on Monday if a Saturday delivery is not chosen.

Perishables
Please note that all perishable items are automatically shipped NEXT DAY (next business day) to ensure your product arrives in superb condition. All fresh and frozen food products are carefully packaged to maintain optimum quality. As needed, your order will be packed with dry ice or ice packs and placed in an insulated container for shipment.

Delivery
We guarantee delivery only to the address you provide. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We do not deliver to P.O. Boxes.

 

Saturday Delivery
This service is available in limited areas for an additional fee.

Specify Future Shipment Date
If you would like to specify future shipping dates to reserve your selections now, please choose your arrival date in the checkout process online or call Customer Care at 800.221.7714.
 
Shipping Holidays
DEAN & DELUCA and its carriers will not ship or deliver on the following days:
 

New Year's Eve – Only Air packages will be delivered
New Year's Day
Presidents' Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Additional Shipping Holidays for those with PO/APO and FPO addresses:
Martin Luther King, Jr. Day
Columbus Day
Veterans' Day

 

For wine orders:

Orders placed after 11:00 a.m. CST on Mondays will ship on Tuesdays.

Orders placed after 11:00 a.m. CST on Tuesdays will ship on Wednesdays.

Orders placed after 11:00 a.m. EST on Wednesdays will ship on Mondays.

A credit card is required to place wine or spirit orders shipping by a third party shipper.

UPS requires a signature for delivery to an apartment


All items are shipped from either our fulfillment center in Wichita, Kansas, our wine warehouse in Napa, California, or directly from our purveyors.


 

Satisfaction Guaranteed

Dean & DeLuca takes great pride in selecting the finest products available. If for some reason, you are not satisfied with your purchase, you may return it for replacement, credit or refund. Unfortunately, we do not accept returns of perishable items. We do not accept returned items that were purchased in one of our retail locations, nor will our retail locations accept returned items purchased from the catalog or from our website. We will accept non-perishable returns within 30 days of receipt. We cannot send a replacement, credit or refund for the purchase until we have the product back in inventory. If the product does not arrive in good condition to return to stock, then we will not be able to send a replacement, credit or refund for the purchase.

Wrap the package well, include the return form found on the back of the packing list/invoice enclosed in your order and ship it to us at the address below. Remember to insure it for full value. Shipping charges are not refundable.

DEAN & DELUCA
Returns Department
2526 East 36th Circle North
Wichita, KS 67219

Shipping Costs

Shipping charges are calculated per ship-to address and are based on the total cost of your order, as illustrated in the following table. 

Merchandise Total Ground Two Business Day One Business Day One Business Day - AM Saturday Delivery
$0-50 $12.00 $17.00 $25.00 $30.00 $40.00
$50.01-100 $12.00 $25.00 $30.00 $35.00 $45.00
$100.01-150 $12.00 $30.00 $35.00 $40.00 $50.00
$150.01+ $12.00 25% 30% 40% 50%
Gift Card $5.00 $7.00 $10.00 $13.00 $20.00
 

 

Wine shipping is calculated by weight and not by value.  Third Party Shipping may apply in certain instances to orders involving wine and/or spirits.

Cost for shipping as stated above applies to all direct to consumer orders. Please contact your sales representative directly regarding shipping rates for Wholesale, Business to Business, Corporate Gifting, Hospitality or Wine and/or Spirits. 

 

Shipping Restrictions

Shipping options to Alaska and Hawaii are determined by delivery area. Therefore, orders to these areas must be placed directly with a representative. Please contact Customer Service at 800.221.7714800.221.7714 for assistance.

All items are shipped from our fulfillment center in Wichita, Kansas, with the exception of items that ship directly from our purveyors, and wine, which is shipped from Napa, California. All wine shipments require the signature of a person at least 21 years of age.

 

Promotional Shipping Codes

Promotional shipping offers apply to orders that meet applicable sale amounts in merchandise before normal taxes and shipping/handling rates shipping to a single address only. Promotions do not apply to overnight delivery, 2nd day or Saturday delivery unless specifically denoted. Excludes wines. Not valid outside the 48 contiguous United States, or to PO Boxes, APOs and FPOs. Cannot be combined with any other offer, or applied to previous orders.