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Customer Care

At Dean & DeLuca we want to share with you our passion for food of incomparable quality and taste. For over 40 years we have made it our mission to search the globe for the finest, most extraordinary foods and kitchenware. Our goal has been to offer products that meet your - and our - uncompromising standards. We believe that fine food should be enjoyed in its most authentic and original manner. Our commitment to you is to continue this quest for excellence.

HELPFUL LINKS
Locate a Store
Shipping & Returns
Request a Catalog
Check Gift Card Status & Balance
Corporate Gifting FAQ
Employment Opportunities
The Dean & DeLuca Story
Dean & DeLuca Privacy Policy

2018 HOLIDAY SHIPPING TIMING

In order to receive your package by Christmas, you must place your order by 1 PM Central Time on Thursday, December 20. Depending on when you place your order and the items in it, you may be required to pay for expedited shipping to ensure delivery by Christmas. Those charges will be detailed in your shopping cart.

CONTACTING CUSTOMER SERVICES
To speak to one of our personal concierge members, please call 1-800-221-7714 or send us an email: Customer Care.
Hours
Monday - Friday 8 a.m. - 7 p.m. (C.S.T.)
Saturday & Sunday Closed

Mailing Address
Dean & DeLuca
2526 E 36 Circle North
Wichita, Kansas 67219

Our personal concierge team is available to help you with:

  • order history and status
  • one-click ordering order confirmation and tracking
  • subscription services
  • informing you of new products, services, offers and information about Dean & DeLuca.

  • MEMBER SERVICES

    In order to set up an account with Dean & DeLuca, you must first complete the registration form. During registration, you are required to give your contact information (such as name and e-mail address). This information may be used to contact you about the services on our site for which you have expressed interest, such as Web page personalization, order history and status.

    CATALOG MAILING LIST

    If you wish to subscribe to our catalog mailing list, we ask for contact information such as name and street address. We occasionally make our list of customer names and street addresses available to carefully screened companies and organizations whose product and activities might be of interest to you. To be removed from the list of persons whose information is shared with third parties, please send an e-mail to optout@deandeluca.com or call 800.221.7714. You may also write to:

    Dean & DeLuca
    Attn: Customer Care
    2526 E. 36th Street Circle North
    Wichita, KS 67219

    You may continue to receive communications from those companies we shared your information with prior to your notification to us. Please note that because some mailings are prepared far in advance, allow up to 90 days for your request to be effective. We also honor all opt-out requests from DMAChoice.org.

    EMAIL LIST
    If you wish to receive e-mail notifications from us about products, services and promotions, we ask for contact information such as name and e-mail address. To be removed from our e-mail list, please click opt-out or send an e-mail to customercare@deandeluca.com or call 800.221.7714. You may also write to:

    Dean & DeLuca
    Attn: Email Opt-Out
    2402 E. 37th Street North
    Wichita, KS 67219