Shipping & Returns
When you order products from DEAN & DELUCA you can be assured we will ship your merchandise with the utmost care. We use only the best shipping processes to deliver products that are fresh and simply superb right to your door. Please check the information below to review our shipping policies.
Please check all addresses carefully. DEAN & DELUCA guarantees delivery only to the addresses that we are provided with. If we are unable to deliver the package, we will return your order to our distribution center. If the product arrives in good condition, we can send the package back out to you and charge you only the shipping and handling. If the product does not arrive in good condition, you will be responsible for the charges of a new order.
All items are shipped from our fulfillment center in Wichita, Kansas or directly from our purveyors. We strive to ship orders within 24 hours of being placed. Delays may occur due to weather, availability or other circumstances. The shipping process for each location is as follows:
For items shipped from our fulfillment center:
For ground shipping, orders placed by Friday at 6:00 p.m. CST will ship that day. Orders shipping via ground shipping will arrive within 5 - 10 business days.
For overnight delivery, orders placed by Thursday at 6:00 p.m. CST will ship that day. Orders placed after that will ship the following Monday.
For Saturday delivery please contact Customer Care at 1.800.221.7714
UPS requires a signature for delivery to an apartment and someone must be present to accept the delivery with a signature unless otherwise requested.
Orders containing perishables, placed between 6:00 p.m. CST Thursday and 6:00 p.m. CST Monday, will ship on Monday.
Please note that all perishable items are automatically shipped NEXT DAY (next business day) to ensure your product arrives in superb condition. All fresh and frozen food products are carefully packaged to maintain optimum quality. As needed, your order will be packed with dry ice or ice packs and placed in an insulated container for shipment.
We guarantee delivery only to the address you provide. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. We do not deliver to P.O. Boxes.
This service is available in limited areas for an additional fee.
Specify Future Shipment Date
If you would like to specify future shipping dates to reserve your selections now, please choose your arrival date in the checkout process online or call Customer Care at 800.221.7714.
DEAN & DELUCA and its carriers will not ship or deliver on the following days:
Additional Shipping Holidays for those with PO/APO and FPO addresses:
RETURNS & REFUNDS
DEAN & DELUCA takes great pride in selecting the finest products available. If for some reason, you are not satisfied with your non-perishable purchase, you may return it for replacement, credit or refund. Unfortunately, we do not accept returns of perishable items. We do not accept returned items that were purchased in one of our retail locations, nor will our retail locations accept returned items purchased from the catalog or from our website. We will accept non-perishable returns within 30 days of receipt. We cannot send a replacement, credit or refund for the purchase until we have the product back in inventory. If the product does not arrive in good condition to return to stock, then we will not be able to send a replacement, credit or refund for the purchase. Shipping charges are not refundable
Wrap the package well, include the return form found on the back of the packing list/invoice enclosed in your order and ship it to us at the address below. Please be sure to ship your item by an insured, traceable method to the address below. This service is offered by UPS, USPS, FedEx and other carriers.
DEAN & DELUCA
Attn: Customer Care
2526 E. 36th Street Circle North
Wichita, KS 67219
Shipping charges are calculated per ship-to address and are based on the total cost of your order, as illustrated in the following table.
|Merchandise||Total Ground||Two Business Day||One Business Day||One Business Day - AM||Saturday Delivery|
Cost for shipping as stated above applies to all direct to consumer orders. Please contact your sales representative directly regarding shipping rates for Wholesale, Business to Business, Corporate Gifting, Hospitality or Wine and/or Spirits.
Shipping options to Alaska and Hawaii are determined by delivery area. Therefore, orders to these areas must be placed directly with a representative. Please contact Customer Service at 800.221.7714 for assistance.
All items are shipped from our fulfillment center in Wichita, Kansas, with the exception of items that ship directly from our purveyors.
Promotional Shipping Codes
Promotional shipping offers apply to orders that meet applicable sale amounts in merchandise before normal taxes and shipping/handling rates shipping to a single address only. Promotions do not apply to overnight delivery, 2nd day or Saturday delivery unless specifically denoted. Not valid outside the 48 contiguous United States, or to PO Boxes, APOs and FPOs. Cannot be combined with any other offer, or applied to previous orders.
In Store Return Policy
*Refunds, exchanges and returns, accompanied by a receipt, are accepted within 30 days of purchase. Items returned without a receipt will receive store credit only.
*Please note: All sales are final on wines and spirits. They may not be returned for a refund, credit or exchange.
All alcoholic beverages are sold in California and title passes to the buyer in this state. The buyer is solely responsible for delivery of alcoholic beverages. By placing an order, buyer authorizes retailer to act on buyer's behalf to engage a common carrier to deliver order to specified destination. Alcoholic beverages may be sold and delivered only to persons who are at least 21 years old. In placing an order, buyer represents to retailer that they are at least 21 years of age and the person to whom delivery will be made is at least 21 years old. When alcoholic beverages are delivered, the person receiving the delivery will be required to show identification proving that he or she is at least 21 years old. Retailer reserves the right to correct all pricing errors.
Title to and ownership of alcoholic beverages passes from seller to buyer in the State and location in which the sale occurs, and buyer takes all responsibility for the product being transported from the state of sale to the buyer’s selected destination. Buyer may pick up the product at seller’s location, or make independent delivery arrangements. Sales tax will be applied based on the seller’s location. Seller makes no representation as to the legal rights of anyone to deliver or import any alcoholic beverages or other goods into any state. Buyer warrants he or she is solely responsible for the transport of the purchased products and for determining the legality and the tax/duty consequences of bringing the products to the buyer’s chosen destination.